Chat - Babson File Reorganization

General

Page 25 of 25

Cheryl R 6/25/25, 3:48:51 PM EDT

Entermedia is down, we can't access the site.

Cristobal M 6/25/25, 3:51:24 PM EDT

Datacenter is having network issues, we are investigating right now.

Cristobal M 6/25/25, 3:53:45 PM EDT

We expect full connectivity to normalize momentarily.

Cristobal M 6/25/25, 3:56:23 PM EDT

Connectivity recovered.

1 👍

Cheryl R 6/27/25, 11:46:02 AM EDT

Screenshot 2025-06-27 at 10.48.13 AM.png

Screenshot 2025-06-27 at 10.48.22 AM.png

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Something else is going on. When users click on a folder they are getting a greyed out screen. 2 people have contacted me about this, and I am experiencing the same thing, please advise.

Cristobal M 6/27/25, 1:45:38 PM EDT

Hello Cheryl, we found some Activities had a bad sourcepath, this could happen when they got imported from the old version, we fixed them and now thye open ok.

1 👍

Cristobal M 7/8/25, 11:32:27 AM EDT

Hello,
We’d like to inform you that a new update for the Desktop tool is scheduled for release by Thursday. Users attempting to access the platform with the older version may experience issues with login or uploading.

We’ll notify you as soon as the new version is ready for installation.
Thank you for your understanding.

Cheryl R 7/9/25, 11:04:53 AM EDT

Screenshot 2025-07-09 at 11.03.48 AM.png

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I'm unable to scroll to the bottom of folders when in list view. See attached example.

Cheryl R 7/9/25, 11:27:20 AM EDT

Also, we are starting to think about ways to automate tagging (possibly leveraging Azure Computer Vision API) and wondering if eMedia allows:
-Custom plugins or scripts
-REST API integration
-Access to image upload hooks or automation scripts

Christopher B 7/9/25, 2:43:12 PM EDT

We have a new good AI scanner we can enable this weekend and we are re-processing the facial profiles that should be complete by next week as well. Do you have time for a quick check-in sometime next week?

Nicolas 7/9/25, 2:49:51 PM EDT

Great. yes, we can chat next week! Also, I was attempting to set up an account for eredmond1@babson.edu and I am not able to put in a password for the account. This is the second time this has happen when I have tried to create an account in recent weeks.

Cristobal M 7/9/25, 3:53:51 PM EDT

Hi Nicolas, I found the issue, it was different than the one we fixed couple days ago, this time it was a permission for the Admins role. I need to aply an update to the Server to get this fixed. I'll do it later today after 5pm EST to avoid downtimes.

Nicolas 7/10/25, 3:47:06 PM EDT

Thank you!

Nicolas 7/10/25, 3:48:04 PM EDT

Cheryl and I are comparing calendars to see what time may work for us to meet next week.

Cheryl R 7/10/25, 3:53:30 PM EDT

Nic and I are available Monday or Thursday, noon- 3 EDT would work. Hoping to touch on the desktop app (neither of us are currently using) as well as new tagging capabilities.

Cristobal M 7/10/25, 8:33:59 PM EDT

Issue with changing password was fixed and server updated

Cheryl R 7/11/25, 10:12:29 AM EDT

Let6 us know what times work to meet next week, hoping to book time on our calendars before other meetings pop up, thanks!

Cheryl R 7/11/25, 10:21:54 AM EDT

Also, this chat seems a little buggy this morning, I wanted to add that Monday would be a better day on my end.

Cheryl R 7/11/25, 10:23:09 AM EDT

Thanks!

Christopher B 7/11/25, 10:54:07 AM EDT

Yes, there are some improvements to chat on the way. I removed your other message